Help & Support
Frequently Asked Questions
Do you have questions about Foreverpix? We have the answers to ensure your event runs smoothly.
No, not at all! Your guests can simply scan the QR code you provide (e.g. on place cards) and will be redirected directly to the mobile web gallery. You can start uploading and liking images immediately, without installing an app or registering.
As a host you need our Foreverpix app (available for iOS and Android). After a short registration, you can create your first album in just a few seconds. The app guides you through all the steps, from naming to generating the QR code for your guests.
Absolutely. Privacy is our top priority. Only people who have the link or QR code to your album can see the content. Your data will be stored securely and GDPR-compliant on servers in Germany and will not be passed on to third parties.
No! In contrast to messengers like WhatsApp, which greatly reduce the size of images, we save your guests' memories in the full, uploaded resolution. This means you can later download the images in the best quality for your photo book.
As a host, you can easily request a download link in the app. We will then create a ZIP file in the background with all uploaded photos and videos in original quality and send you the link by email.
You upload a selfie and our AI searches every photo in the gallery for your face — even group shots with hundreds of people. Your selfie is never stored and is deleted immediately after the search (GDPR compliant). Available exclusively in the Premium package.
Claude AI (by Anthropic) writes an emotional, multi-page story of your event — in your chosen language (7 languages available). Just enter the event type, names and date — done. Perfect as a keepsake or for your photo book.
Yes. Claude AI by Anthropic and our face recognition are powerful services with real operating costs. That's why all 13 AI features are exclusive to the Premium package (EUR 69.99 / 24 months). They include: Find Me, Event Story, Smart Highlights, auto moderation, guestbook AI, thank-you messages, 7-language description and more.
No, absolutely not. Your selfie is used solely for the AI search in the gallery and is deleted immediately and completely afterwards. It is neither stored nor shared. Our servers are located in Germany — full GDPR compliance guaranteed.
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